User Agreement

Last Updated: November 9, 2026

Welcome to MOTRA AI ("the Platform," "we," or "us"). Please read this Agreement carefully before use. By registering an account or using the Platform, you accept this Agreement, our Terms of Service, and our Privacy Policy.

1. Service Content

The Platform provides AI-based content generation services, including but not limited to image generation, video generation, audio generation, and text processing. Available features are those actually provided on the Platform from time to time.

2. Account Rules

You must be at least 16 years old (or the age of digital consent in your jurisdiction) and provide truthful, accurate registration information.
Your email address must be verified before registration is complete.
Accounts are for your own use only and may not be sold, transferred, or rented.
You are responsible for all activities under your account and for keeping your credentials secure.

3. Credits and Recharge

Credits are the virtual service measurement unit of the Platform and are non-withdrawable and non-transferable.
Credits are credited after successful payment; consumed credits are non-refundable, except where required by applicable law.
If a generation task fails due to a Platform malfunction, the credits for that task are automatically refunded to your account.
Obtaining credits through fraud, chargeback abuse, or exploiting vulnerabilities will result in account suspension and recovery of the credits.

4. Commercial Use of Generated Content

Subject to your compliance with this Agreement and payment of applicable fees, you may use the content you generate for lawful commercial purposes (e-commerce listings, advertising, social media, client deliverables, etc.). The Platform does not claim ownership of your outputs. Please note:

AI-generated content may not be eligible for copyright protection in some jurisdictions, and similar outputs may be generated for other users.
You are responsible for reviewing outputs before commercial use and for complying with the rules of the platforms where you publish (including AI-content labeling rules, e.g., on TikTok, Instagram, YouTube, and Amazon).

5. User Code of Conduct

⚠️ It is strictly prohibited to use the Platform to generate, upload, or transmit the following content:

Content that violates any applicable law or regulation, including the laws of your country of residence and the countries where you publish;
Pornographic or NSFW content, or sexually suggestive content involving minors in any form;
Child Sexual Abuse Material (CSAM) — reported to authorities immediately;
Violent, terrorist, gambling-related, or hateful content;
Deepfakes or impersonation of real individuals without their explicit consent;
Content infringing others' portrait rights, reputation, privacy, or intellectual property;
Fraud, phishing, or misleading information;
Attempts to bypass the Platform's content moderation mechanisms.

Violations result in immediate content removal and account suspension or termination, without refund. We reserve the right to report illegal content to competent authorities.

6. Intellectual Property

Materials you upload remain owned by you or the original rights holder. You warrant that you have the right to use everything you upload.
Copyright ownership of AI-generated content is determined by the laws of your jurisdiction.
The Platform's software, interface, brand, and code are the property of the Platform.

7. Disclaimer

AI-generated content is provided "as is," for reference only, and does not constitute professional advice.
The Platform is not liable for interruptions caused by network failures or third-party services (payment providers, AI infrastructure providers, etc.).
You must ensure the legality of the materials you upload; you bear sole responsibility for disputes arising from infringement.

8. Indemnification

You agree to indemnify, defend, and hold harmless MOTRA AI from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your uploaded content; (c) the generated outputs you create or distribute; or (d) your violation of these Terms or any third-party rights.

9. Limitation of Liability

To the maximum extent permitted by law, MOTRA AI's total liability for any claims arising from this Agreement or the Service shall not exceed the total fees you paid to the Platform in the 12 months preceding the claim. In no event shall the Platform be liable for indirect, incidental, special, or consequential damages, including lost profits.

10. Service Changes and Termination

The Platform may modify, suspend, or terminate all or part of the Service as necessary. For material changes, we will give at least 7 days' advance notice on the Platform.

11. Breach and Enforcement

If you violate this Agreement, the Platform may, as appropriate: issue warnings, remove content, restrict features, suspend or terminate your account, recover improper gains, and pursue legal remedies.

12 Governing Law and Disputes

This Agreement is governed by the laws of the People's Republic of China, without regard to conflict-of-law rules. Disputes will first be resolved through friendly negotiation; failing that, they will be submitted to the competent court where the Platform operator is located. Nothing in this Agreement limits any mandatory consumer protection rights you enjoy under the laws of your country of residence.

13. Contact Information

Email: [email protected]