Terms of Service

Welcome to MOTRA AI (referred to as "the Platform" or "we"). These Terms of Service ("Terms") govern your access to and use of our website, products, API, AI generation tools, and related services (collectively, "the Service"). By using the Service, you agree to these Terms, our User Agreement, and our Privacy Policy.

1. Service Description

The Platform provides AI-based content generation and editing services for images, videos, audio, and more. You may input text prompts or upload images and video materials to invoke underlying AI models to generate or modify content.

The Platform does not own or develop the aforementioned underlying AI models. Instead, we access them through official APIs, authorized interfaces, methods permitted by open-source licenses, or compliant third-party services. All model names, sources, and licensing information are disclosed in Section 3 of these Terms.

2. Account and Eligibility

You must be at least 16 years old, or the legal age of digital consent in your jurisdiction. You must provide truthful, accurate, and complete registration information and are responsible for all activities under your account. We reserve the right to refuse registration, suspend, or terminate accounts.

3. AI Models and Source Disclosure

To meet compliance requirements and ensure transparency, the Platform discloses the names and sources of the underlying AI models actually invoked in a prominent location. Currently supported popular models include but are not limited to:

Additional Notes:

4. Commercial Use License

Subject to your compliance with these Terms and payment of applicable fees, the Platform grants you a worldwide, non-exclusive, royalty-free license to use, reproduce, and modify the AI-generated outputs for lawful commercial purposes, including but not limited to advertising, marketing, e-commerce listings, social media monetization, and client deliverables. The Platform does not claim ownership over your outputs.

5. Acceptable Use Policy (AUP)

You may not use the Service to generate, upload, transmit, or store the following content:

1. Hate Speech and Discriminatory Content: Content that promotes hatred, harassment, degradation, or violence based on race, ethnicity, religion, gender, sexual orientation, disability, or other identity.
2. Child Sexual Abuse Material (CSAM): Any content involving sexual abuse, sexual exploitation, sexualization, or inappropriate contact with minors. Such content is reported to the relevant authorities.
3. Non-Consensual Deepfakes: Deceptive, defamatory, pornographic, or misleading content created using another person's likeness, voice, or identity without their explicit consent.
4. Violence and Terrorism: Content that promotes, glorifies, or facilitates violence, terrorism, self-harm, or harm to others.
5. Illegal Activities: Content that violates applicable laws and regulations, infringes on third-party intellectual property, privacy rights, reputation, or other rights.
6. Circumventing Moderation: Intentionally using spelling variations, code words, encoding, or other means to bypass the Platform's content moderation mechanisms.

The Platform reserves the right to suspend or terminate your account immediately, without refund, if you violate this AUP.

6. Content Moderation and Reporting

1. Pre-generation Prompt Scanning: The Platform integrates a prompt safety scanning API that automatically reviews user-input prompts before generation to intercept high-risk requests.
2. Generated Content Review: Generated results undergo automated and manual review. Violating content will be removed immediately, and accounts may be suspended or terminated as appropriate.
3. User Reporting Channels: If you discover violating content or abusive behavior, please report it through the following means:

   Support Email: [email protected]

   Processing Procedure: We will investigate within 24-72 hours of receiving a report and take measures such as content removal, warnings, feature restrictions, account suspension, or referral to law enforcement based on the severity of the violation.

7. User Content, Intellectual Property and Third-Party Rights

You retain ownership of uploaded materials and generated content, provided you have legal rights to them. You grant us a limited license necessary to provide the Service, including storage, processing, transmission, and display of your content. Upon receiving an infringement notice, we will handle it in accordance with applicable laws.

AI-generated content may not be eligible for copyright protection in certain jurisdictions, and similar or identical outputs may be generated for other users. The Platform makes no warranties regarding the originality or non-infringement of any generated output. You are solely responsible for ensuring that your prompts, uploaded materials, and the resulting outputs do not infringe upon the intellectual property, portrait, or privacy rights of any third party.

8. AI Transparency & Third-Party Platform Compliance

You acknowledge that AI-generated content is subject to labeling requirements on third-party platforms (e.g., TikTok, Instagram, YouTube, Amazon). You are solely responsible for adding visible AI-generated labels and complying with each platform's policies (including C2PA metadata requirements where applicable). The Platform is not liable for any account restrictions, bans, listing removals, or demonetization resulting from your failure to disclose AI usage or comply with third-party platform rules.

9. Payment, Credits, and Refunds

Some features of the Platform require payment in the form of digital credits. Fees and package details are subject to the pricing and checkout pages.

1. Digital credits are non-refundable once purchased or consumed. As credits are a digital product consumed instantly upon generation, we do not offer refunds for partially used packages or unused credits, except where required by applicable law.
2. If a generation task fails due to a Platform malfunction, the credits for that task are automatically refunded to your account balance.
3. We reserve the right to adjust prices, with advance notice before adjustment. If you experience technical issues with a payment, please contact support.

10. Disclaimer of Warranties

The Service and all AI-generated outputs are provided on an "AS-IS" and "AS-AVAILABLE" basis. The Platform makes no warranties regarding the quality, accuracy, aesthetic appeal, or fitness for a particular purpose of any generated content. You acknowledge that AI generation is probabilistic, and outputs may contain visual artifacts or errors. You are solely responsible for reviewing all outputs before commercial use. The Platform does not guarantee that any generated content will result in sales, advertising conversions, or social media engagement.

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from the Service. Our total aggregate liability for any claims under these Terms shall not exceed the amount you paid to the Platform in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless the Platform from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, your infringement of third-party rights, or your abuse of the Service.

13. Governing Law

These Terms are governed by the laws of the People's Republic of China, without regard to conflict-of-law rules. Nothing in these Terms limits any mandatory consumer protection rights you enjoy under the laws of your country of residence.

14. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised "Last Updated" date, and significant changes will be announced on the Platform. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.